PLEASE NOTE WE CANNOT TAKE ORDERS OVER THE PHONE.
Phone support is always busy and available from 9am - 3:30pm - Monday to Friday. Phone support is also unavailable during public holidays such as bank holidays and Christmas.
If no-one is available to take your call please leave a message with your name, number and receipt number and someone will call back usually within an hour or two.
Email support is quick and will be answered almost 24/7
Phone: 0333 335 9971
Opening Hours: 9am - 3.30pm
Telephone support is only available from 9am - 3:30pm (Monday-Friday), if you call after then please leave a voicemail.
We can be reached via email 24 hours a day.
We will ship your items on the same day if you ordered before 10am otherwise they will be sent on the next available working day. Items should arrive within 2-5 working days. Please note delivery times may be extended during holiday periods.
No, we only ship to the UK.
Delivery is £1.99 for the vast majority of orders. You will be informed of the delivery charge before you purchase.
We accept all major credit & debit cards via Stripe.com. We do not store payment details, your information is safe.
We never store any of your financial information. When you submit your order we encrypt everything via SSL for your safety. We use Stripe & FoxyCart which means we never store any of your details on our server.
In order to minimize the risk of security incidents, we fully outsource all payment processing to FoxyCart.com & Stripe.com. FoxyCart & Stripe are PCI DSS (Payment Card Industry Data Security Standard) Compliant as a Level 1 Service Provider, and are listed on both Visa and MasterCard's global registries. Anytime you submit payment information via our website, you are submitting through FoxyCart & Stripes secure infrastructure. If you opt to save your payment information during checkout, that information is stored at FoxyCart & Stripe. We don't have access to your payment details except for the last 4 digits, the card type, and the expiration date.